Get in touch

General help — support@mindwiki.io

Anything to do with using the iOS app, the macOS app, or MindWiki Cloud at mindwiki.io — sync issues, account questions, billing, feature questions, "how do I" questions, refund requests, feedback. We answer in English; please write in English where possible.

Typical response time:one business day, often within a few hours during US business hours (08:00–18:00 Mountain Time, Monday–Friday).

Reporting abuse / content — abuse@mindwiki.io

For reporting content that violates our Acceptable Use Policy or Community Guidelines — including harassment, intimate imagery posted without consent, threats, fraud, and other prohibited content. See Community Guidelines & Report Abuse for what to include in a report.

For copyright/DMCA takedowns, send to the same address — include the elements listed under Copyright / IP Takedown.

Typical response time: 5 business days for general abuse; same-day for active-harm categories (CSAM, credible threats, ongoing credential abuse).

Child safety:for CSAM specifically, mark the subject "URGENT CSAM" — we treat those at top priority and report to NCMEC. You may also report directly to NCMEC at report.cybertip.org or call 1-800-843-5678.

Security disclosure — security@mindwiki.io

For reporting a vulnerability or weakness in any MindWiki surface. See Security & Vulnerability Disclosure for the coordinated disclosure process and what counts as in-scope.

Typical first response: within 3 business days.

Privacy / data-protection requests — dpo@mindwiki.io

For exercising rights under GDPR (EU/UK), CCPA / state privacy laws (United States), LGPD (Brazil), PIPEDA (Canada), the Australian Privacy Principles, the Personal Information Protection Act (Korea), and other regional regimes. See Privacy Choices & Data Rights and the Regional Privacy Addendum for what each right covers and the documents we need to verify a request.

Typical response window: 30 days (regulatory baseline); we usually respond faster.

Enforcement appeals — appeals@mindwiki.io

If your account is suspended or terminated and you believe we made the wrong call, email this address with the account email and the context we may have missed. See the Appeals section of the Acceptable Use Policy.

Response window: within 10 business days.

Press / media

For media inquiries, partnerships, or comment on MindWiki, email support@mindwiki.io with "Press inquiry" in the subject. We respond as availability allows.

• The account email you use for MindWiki, so we can find the account.
• Which platform — iOS, macOS, or MindWiki Cloud at mindwiki.io.
• App and OS versionfor the iOS or macOS app (Settings → bottom of screen on iOS;MindWiki → About on macOS).
• What you did, what you expected, and what actually happened. Screenshots help.
• For sync issues — the page name or path, and the time you noticed it.
• For billing — the receipt date / amount, or your App Store transaction ID where applicable.

MindWiki is operated as a sole proprietorship by Keaton Williams, in the United States. For postal and legal service, contact support@mindwiki.io first; we will provide a current mailing address on request for service of process or formal legal correspondence. EU-specific trader information lives on Legal Notices / Imprint.

• Reset a password without account verification. Use the "Forgot password" flow on the login page. We can't reset by request alone.
• Disclose account information to third parties. We respond only to the email on file (or to a verified legal request).
• Manage Apple-issued subscriptions. Subscriptions you bought through the App Store are managed by Apple at apps.apple.com/account/subscriptions. We can't cancel them or issue refunds for them. See Billing help.
• Provide individualized legal, medical, financial, or tax advice. See the High-risk use cases section of the Acceptable Use Policy.